Frequently Asked Questions

FAQ’s

Hello All,

Here are a few frequently asked questions along with answers to make your shopping experience smooth and convenient. If you have more questions, feel free to write to us on contact@humanhood.co.in 

1 How can I track my order?

You can track your order on www.delhivery.com using the mobile number you’ve mentioned while placing the order. Also, we will be emailing you the tracking details once your order is dispatched. You can write to us on contact@humanhood.co.in for any order related queries.

2 Can we make any changes to the order after placing it?

Once an order is placed, there is no possibility of making any changes except if there is a change in the address. This too can only be done if the order has not been dispatched yet. 

3 Can we return the product if we don’t like it after receiving it?

The product can only be replaced and not returned. If the product reaches you in a damaged condition, we assure a replacement for the same with no extra cost.

4 Do you take bulk orders?

Yes, we do take bulk corporate and personal orders and have a different pricing for the same. 

5 What is Humanhood special packaging?

The Humanhood special packaging is a customised packaging wrapped with love. You can click this link to know more Click.

6 Do you have a Cash on Delivery option?

Yes, we do have Cash on delivery service. However, there is an additional charge for it. 

7 Do you have any coupons to avail a discount?

We do provide a flat 5% off on your first order which automatically applies at the checkout. There is no special coupon to avail it.

8 How many days does it take to deliver the order?

Once you place an order with us, it takes 2-3 working days to pack and dispatch your parcel. Once it is dispatched, it takes another 5-8 working days to deliver it at your doorstep. 

9 Do you customise the products?

Yes, we do customise our products if you are looking to order a quantity above 500 pieces. Individual orders cannot be customised.

10 What are the shipping charges?

Prepaid orders are eligible for free shipping, whereas cash on delivery orders have an additional charge of Rs150.